Client claim investigation All National Trust Bank pays special attention to the provision of quality banking services and products that meet customer expectations and provide value, as well as their continuous improvement. In this process, your experience and opinion is especially important, so we invite you to become a part of the bank's services and products, performance improvement process - share your thoughts, if you have observations or suggestions, ask if you want to consult. Let us contact you in the most acceptable and convenient way: call the general Remote Customer Service Center number 1439 (+370 1234567 when calling from abroad); write a review in the bank's customer service department In the customer book; submit claims orally or in writing to the bank's customer service departments; write a letter to the Remote Customer Service Center at the e-mail address kc@fbodk.com ; send a message internet banking; In order for us to answer you by submitting a written claim or inquiry to All National Trust Bank, sign them and always indicate: your name, surname or company name (if you are a legal entity); personal identification code or company code (if you are a legal entity); contact details: address of residence, telephone number, e-mail address; a list of documents to be provided (if you are sending them) when you make a claim or write an inquiry. The Bank examines claims and inquiries written in an orderly and legible manner in the state (Denmark) language and / or English and Russian, which contain the above-mentioned customer information and data. If any of the above mandatory data is not provided, the bank has the right to ask to supplement the claim or inquiry in order to properly prepare your answer. The claims and inquiries submitted by you are examined by the responsible employees of All National Trust Bank. Upon receipt of your claim or inquiry, they will provide an answer within 15 (fifteen) working days. In special cases, when a detailed investigation is required to process a claim or inquiry, the deadline for submitting a response may be longer than the above deadlines, but the Bank will inform you in writing about such a need to extend the deadline.
