FAQs Take a look at our frequently asked questions Got a question about how we operate our online banking? View our commonly asked questions. Internet Banking Faqs 1. How do I get started with Internet Banking? To access the All National Trust Internet Banking Services, you must have your login details (Username and Password). 2. How do I obtain my User ID and Password? Visit www.allnationaltrust.com and click on the Become a customer button on the main menu of the website. We will assist you with your account creation once you sign up. 3. Will I have 24/7 access to the Internet Banking Service? Except during scheduled maintenance periods, our Internet Banking services can be accessed 24 hours a day, 7 days a week from anywhere in the world. It is simply the 360 banking experience. 4. What accounts can I access online? You will have access to all your accounts domiciled in All National Trust Bank. If you are unable to view all your accounts, kindly contact our fully interactive call center or visit any of our branches. 5. What type of transactions can I perform on the Internet Banking Platform? Basic Transactions: (These services are automatically profiled) Balance enquiry View transaction details View and download & print account statements Update personal details Password change Cash Based transactions: Transfer funds to your account and others domiciled in All National Trust Bank & other beneficiaries in other banks 6. I have forgotten my Password, what should I do? If you have forgotten your Password you can call our contact center +1(405) 452-0826 For Password reminder you will be required to select option 3 on the menu to request for your current Password to be to be sent to the registered email address in our records. Alternatively, you can visit our website www.gtbank.com and follow these steps below: 1. Locate the Internet Banking tab and click on the login button 2. Enter your user ID and select the “Forgot your Password” link. 3. You will be directed to the Password reminder page. 4. Enter the answer to your secret question and select the continue button. 5. For security reasons you are advised to safeguard your Password. If you have been locked out following 3 unsuccessful login attempts, you will be required to call contact center +1(406) 452-0826 to speak to an Agent. *Following authentication, your Password will be re-set and a new one sent to your registered email address. You are advised to safeguard your login details to prevent unauthorized access to your account. 7. How can I change my Internet Banking password? To change your default Password to one that you can easily remember you will need to: Sign in to your account and click the “Profile-Settings” link in the left navigation bar Locate the “Change your Password” menu and click on it Key in your default/current Password and input a new Password thereafter. Re-input the new Password and then click the “submit” button. A confirmation page will then indicate whether the change was successful. The new Password takes effect the next time you logon to the internet banking platform. Do you have any questions? We invite you to fill in the request and our staff will contact you. Fill form
1. How do I get started with Internet Banking? To access the All National Trust Internet Banking Services, you must have your login details (Username and Password).
2. How do I obtain my User ID and Password? Visit www.allnationaltrust.com and click on the Become a customer button on the main menu of the website. We will assist you with your account creation once you sign up.
3. Will I have 24/7 access to the Internet Banking Service? Except during scheduled maintenance periods, our Internet Banking services can be accessed 24 hours a day, 7 days a week from anywhere in the world. It is simply the 360 banking experience.
4. What accounts can I access online? You will have access to all your accounts domiciled in All National Trust Bank. If you are unable to view all your accounts, kindly contact our fully interactive call center or visit any of our branches.
5. What type of transactions can I perform on the Internet Banking Platform? Basic Transactions: (These services are automatically profiled) Balance enquiry View transaction details View and download & print account statements Update personal details Password change Cash Based transactions: Transfer funds to your account and others domiciled in All National Trust Bank & other beneficiaries in other banks
6. I have forgotten my Password, what should I do? If you have forgotten your Password you can call our contact center +1(405) 452-0826 For Password reminder you will be required to select option 3 on the menu to request for your current Password to be to be sent to the registered email address in our records. Alternatively, you can visit our website www.gtbank.com and follow these steps below: 1. Locate the Internet Banking tab and click on the login button 2. Enter your user ID and select the “Forgot your Password” link. 3. You will be directed to the Password reminder page. 4. Enter the answer to your secret question and select the continue button. 5. For security reasons you are advised to safeguard your Password. If you have been locked out following 3 unsuccessful login attempts, you will be required to call contact center +1(406) 452-0826 to speak to an Agent. *Following authentication, your Password will be re-set and a new one sent to your registered email address. You are advised to safeguard your login details to prevent unauthorized access to your account.
7. How can I change my Internet Banking password? To change your default Password to one that you can easily remember you will need to: Sign in to your account and click the “Profile-Settings” link in the left navigation bar Locate the “Change your Password” menu and click on it Key in your default/current Password and input a new Password thereafter. Re-input the new Password and then click the “submit” button. A confirmation page will then indicate whether the change was successful. The new Password takes effect the next time you logon to the internet banking platform.
